Contact Information

Last updated:25/05/2026

We’re here to help.

For questions about orders, shipping, returns, collaborations, or general inquiries, feel free to contact us.

Customer Support

Email: hello@velouraplanet.co

Response time: 1–3 business days

Order Support

For questions related to:

• Orders
• Shipping updates
• Tracking
• Returns

Please include:

• Order number
• Full name used at checkout

Business & Collaborations

Email: hello@velouraplanet.co

For:

• Brand collaborations
• Partnerships
• Press inquiries

Social Media

Instagram: @nuage.angel

TikTok: @nuage.boutique

Pinterest: Nuage Boutique

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (WET)

Weekends & holidays: Closed

♡
Every message is read with care.
Thank you for being part of Nuage Boutique.