Shipping Policy

Last updated: 25/05/2026

Thank you for shopping with Nuage Boutique.

Every order is prepared carefully and packaged with love.

Processing Time

Orders require processing before shipment.

• Ready-to-ship items: 2–5 business days
• Pre-order items: up to 3–4 weeks preparation time

Processing time does not include shipping time.

Shipping Times

Estimated delivery after dispatch:

• Portugal: 2–5 business days
• Europe: 5–10 business days
• International: 7–20 business days

Delivery times are estimates and may vary.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

You can track your order anytime through our Track Your Order page.

Pre-Orders

Items marked as Pre-Order are produced or prepared after purchase.

If your order includes both:

• ready-to-ship items
• pre-order items

your package may ship together once all items are ready.

Customs & Import Duties

International orders may be subject to customs fees, taxes or import duties.

These charges are the responsibility of the customer.

Delays

Nuage Boutique is not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• High demand periods
• Events outside our control

Incorrect Address

Please verify your shipping details carefully.

Nuage Boutique is not responsible for orders shipped to incorrectly entered addresses.

Lost Packages

If your package appears lost, contact us and we’ll do our best to help resolve the issue.

Contact

Questions?

Please contact us through our Contact page.

♡
We’re preparing your order with love.
Thank you for being part of Nuage Boutique.